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Te Pātuitanga Kaiwhakarato Paparua / Dual Provider Partnership Agreement 2022

You will need to accept this DPPA (also known as Service Level Agreement) digitally in TES before beginning your first enrolment application for the year.

Summary:

The DPPA outlines the respective responsibilities of Te Kura and Dual Provider organisations and schools.

The school or organisation retains all legislative accountabilities for its Dual ākonga (students).

Te Kura provides curriculum adaptation and curriculum capability including providing kaiako (teacher) feedback and feed forward on work submitted.

The school or organisation needs to help the akonga to determine a learning programme; and then support their ākonga to meet those expectations for each course they are enrolled in to:

The school or organisation is responsible for attendance and pastoral care of their ākonga.

Your school’s Te Kura coordinator will need some school time allocated to effectively carry out the tasks.

Please read the DPPA below in detail.

Download PDF of DPPA

Last updated on 19-NOV-2021

Aotearoa has a world leading education system. A unique feature of our education system is the opportunity for many ākonga (students) to learn at their community school while also learning through Te Kura as a dual ākonga. One of our key roles is to partner with dual providers of education, such as schools, teen parent units, alternative education and activity centres to provide ākonga with a full and balanced curriculum and specialist programming or curriculum adaptation where needed.

Te Kura values the opportunity to work with hundreds of schools and providers across Aotearoa to support the learning and achievement of their ākonga. Over the years we have forged powerful partnerships with schools and providers through our mutual focus on enabling ākonga to have enjoyable and successful learning experiences.

Thank you for choosing to work with us. This partnership agreement outlines how we would like to work with you. If you have any questions or feedback about this agreement, please contact your regional Kairuruku Hononga/Relationship Coordinator.

Mike Hollings
Chief Executive

Student and Whānau Support is a team ready to help ākonga (students), whānau and school coordinators, as well as supporting other staff such as your additional kaiako (teachers) and teacher aides. They offer assistance with access and use of the Te Kura Enrolment System (TES) or our online learning environment, My Te Kura.

Contact: 0800 65 99 88 option 1 or hub@tekura.school.nz

There is a range of help and information:

Dual Providers – Getting Started

Dual Providers Help and Information page in My Te Kura

For any other issues or feedback please contact your Kairuruku Hononga/Relationship Coordinator.

The purpose of this agreement is to outline how we would like to work with you to best support your ākonga (student). This is based on how Te Kura can work most effectively with enrolling schools and providers, to ensure ākonga have the right programme, engage quickly in their Te Kura learning and experience success.

There may be some additional things you wish to raise or add to this agreement that is particular to your ākonga and school or organisation. We invite you to discuss these with your Kairuruku Hononga/Relationship Coordinator.

We all want ākonga (students) to enjoy learning and experience success. Working well together makes all the difference for ākonga. We are keen to work with you in the following ways.

We:

  • will listen to you and respond in a timely way to any queries you have
  • ask you to keep us informed of any changes we need to know about the ākonga
  • will provide ākonga with appropriate learning materials and distance teaching for the courses they have enrolled in
  • expect you to provide ākonga with an appropriate learning environment and equipment, including access to a computer with an active internet connection, where required and course equipment as required by the module work
  • expect you to provide ongoing supervision while the ākonga is working on Te Kura material to ensure they stay engaged and progressing

    All dual ākonga are expected to submit one piece of assessable mahi (work) by dropbox, each month in each course they are enrolled in or have their engagement recorded by their Te Kura Kaiako.
    Engagement recognises ākonga engagement and progress in their learning, where there is evidence of their progress in learning. This might include but is not limited to ākonga-led discussion of work with their kaiako in virtual meetings, emails and/or phone calls, uploading evidence to a portfolio, completing learning in Te Kura licensed online systems i.e. Education Perfect.
  • will provide ākonga with feedback and feed-forward on their learning and progress. Please let us know if this feedback or feedforward is not helpful or if the work is too easy or too hard. We want to be able to respond swiftly if we have not got it right for ākonga
  • will provide you with help to work in the Te Kura online environment. If you or your ākonga are struggling with our online resources, please let us know so we can help
  • will ensure all kaimahi working with your school or organisation understand their responsibilities as described in this agreement. We ask that you make sure your Principal and any kaimahi working with Te Kura are aware of the contents of this agreement
  • provide years 1–8 and Learning Support ākonga with paper-based resources in addition to online learning in some courses
  • expect that parents/caregivers will be made aware of dual tuition arrangements, prior to the ākonga registration with Te Kura.

The Ministry of Education Enrolment Policy details the circumstances under which you can register an ākonga with us.

Te Aho o Te Kura Pounamu (Te Kura) Enrolment and Dual Tuition Policy

Ākonga (students) registered at Te Kura must attend the school they are enrolled in on a full-time basis. As the main school, you retain the legislative accountabilities for your ākonga, while they are dual enrolled with Te Kura.

Our Choice guide has course information for ākonga to enrol in.

Further information is available here about online learning at Te Kura. There is specific information here about online learning for dual providers.

Te Kura will do the following:We ask that you do the following:

Provide a Kairuruku Hononga/Relationship Coordinator for each region to support coordinators, assist with communications and any issues.

Publish information on our website and in My Te Kura for:

  • eligibility requirements
  • course offerings
  • modes of delivery
  • resources required
  • online learning
  • hardware and software requirements.

Check dual registration applications to make sure ākonga (students) are registered under the gateway that meets their individual needs.

Accept this DPPA (also known as Service Level Agreement) digitally in TES (Te Kura Enrolment System) before beginning your first enrolment application for the year.

Ensure each ākonga (students) application complies with the Ministry of Education’s enrolment and dual tuition policy, available here.

Ensure all relevant information is submitted with the application. If an ākonga is found to be registered under the wrong gateway we can work together to find another gateway if possible.

Provide us with a current email address for each ākonga.

All enrolled ākonga must be attending their school full time as per the MOE policy. Some learning may occur offsite where an ākonga is enrolled using the Reintegration gateway. An agreement with Te Kura is required which outlines how supervision will occur and how it will be measured that the ākonga is engaged in their learning.

Ensure each ākonga parent or guardian has been made aware of the registration with Te Kura.

Click here for a suggested template and form for ākonga and whānau at the end of this document.

Enrol International or Private School ākonga who need to access fee-paying dual tuition can download a form and send it to enrolment@tekura.school.nz

Withdraw or cancel a dual tuition registration via TES, as required.

Te Kura will do the following:We ask that you do the following:

Ensure each ākonga (student) has:

  • access to learning material to support their programme of learning
  • access to information, including the quantity, quality and timeliness of work to be completed and returned to Te Kura
  • kaiako (teacher) feedback that encourages ongoing learning and achievement is available during school terms
  • access to kaiako via a range of communication channels during the school term
  • regular and timely assessment and feedback on achievement
  • access to an online introductory course on working online using the My Te Kura tools, available in The Hub course.

Provide a Kairuruku Hononga/Relationship Coordinator who will respond to any concerns raised.

Learning Support Ākonga

Work with you to ensure that each ākonga has an individualised programme designed to support your ākonga learning goals.

As your school is responsible for attendance and pastoral care, you need to provide a coordinator and appropriate supervision, with adequate allocation of school time, to help ākonga (students) manage their course work with Te Kura in a suitable learning environment.

Your school’s Te Kura coordinator will need some school time allocated to effectively carry out the tasks expected.

Develop a learning programme with ākonga and provide appropriate supervision to ensure akonga are meeting the goals of that programme.

Support ākonga to access Te Kura resources including logging on to My Te Kura, initially using their Te Kura ID as username and password, locating the course material, starting their online courses, submitting work through the dropbox and meeting deadlines. At least one item of assessable work needs to be dropboxed each month.

It is essential that the ākonga name and ID number are clearly recorded on all items sent to Te Kura by post e.g. have a barcode ID label applied or the ākonga ID number written on each item.

Ensure ākonga have the resources and regular, sufficient access during the day to hardware and software they need for their Te Kura courses. See What You'll Need.

Ensure that ākonga behave appropriately in an online environment and comply with Te Kura cyber safety/digital citizenship policies.

Facilitate access to Te Kura kaiako (teachers) by various means, including email, phone, video conferencing, etc. for both ākonga and your coordinators and supervisors.

See the appendix section for privacy, complaints policy and procedures information.

Use Te Kura access points including My Te Kura ākonga Progress and TES login to monitor ākonga work return and results, ensuring that these login details are only used by authorised staff as information for multiple ākonga can be viewed.

Learning Support Ākonga

Provide Te Kura kaiako with any updated learning needs during the academic year, including their current abilities, skill level, strengths and interests.

Ensure your ākonga have adequate support to complete learning tasks, including marking their work and giving immediate feedback on their achievements.

Provide evidence of monthly engagement in each enrolled course. This may include photos, drawings, video, audio and other digital files uploaded to the My Te Kura dropbox, or relevant parts of booklets scanned and uploaded to the My Te Kura dropbox or posted/emailed to the kaiako.

Cover the cost of the postage or courier when returning work in paper form.

Complete the assessment page for each resource, including ākonga comments where relevant.

Te Kura will do the following:We ask that you do the following:

Te Kura provides data for each ākonga (student) on:

  • course registrations
  • completed work returned by ākonga
  • engagement and achievement as measured by work returns and assessments
  • feedback on work submitted via – Dropbox, including NCEA results
  • engagement feedback, the online timetable of classes, online programs etc.
  • NZQA standards assessment results awarded for all attempted standards.

Maintain records for each ākonga (student) on:

  • course registrations
  • work submitted to Te Kura by dropbox or post as appropriate
  • feedback and feed-forward provided to ākonga
  • assessment results including NZQA standards results as reported on the TES results screens.
  • engagement, progress and work submission using My Te Kura and TES.

Generate any reports to whānau required by your school using My Te Kura and TES.

We ask that you do the following things as the school of enrolment:

Ensure that formal assessments are completed under the specified conditions. These conditions will be clearly stated on the assessment activity and may include but are not limited to:

  • a time limit
  • closed book
  • completed in one sitting
  • supervised for the whole time.

Guarantee that all ākonga (student) submissions to assessment tasks is their own work and that no submission is plagiarised.

Apply to NZQA for any identified Special Assessment Conditions and notify Te Kura of any NZQA approved Special Assessment Conditions.

Have NZQA ‘Consent to Assess’ or is linked to a school with NZQA ‘Consent to Assess,’ and submit ākonga NCEA entries and results to NZQA through the enrolling school’s Principal’s Nominee using Te Kura provider code 498.

Arrange a Memorandum of Understanding (MOU) with Te Kura if the enrolling school or the linked school does not hold NZQA ‘Consent to Assess’.

Ensure the School’s Coordinator and Principal’s Nominee communicate regularly to ensure ākonga NCEA entries and results are reported to NZQA.

Complete Te Kura NCEA registration process if your school has an MOU in place with Te Kura or only enrols ākonga up to year 10.

Te Kura will do the following:We ask that you do the following:

Provide ākonga (student) with opportunities to gain NZQA internally assessed standards, offered by Te Kura, where the ākonga is working at an appropriate curriculum level.

Provide regular and timely assessment and feedback on work submitted to Te Kura, including results of NZQA standards assessment and information on further assessment opportunities where appropriate.

Offer ākonga the opportunity to appeal an assessment result and to follow the documented Te Kura appeals process.

Maintain records of internally assessed standards for each ākonga.

Provide regular reminders to check standards’ results available in TES.

Provide a reconciliation sheet of NZQA standards that will be sent to the Principal’s Nominee.

Discuss with the ākonga (student) the appropriate internally assessed standards for their learning programme.

Encourage ākonga to contact their course kaiako (teacher) about selecting appropriate internally assessed standards.

Enter all internal assessment results received via TES onto your student management system using Te Kura provider code 498 and consistent course codes for course endorsement.

Check the accuracy and ensure the security of results and include them in your NZQA file submissions.

Ensure that ākonga know of their right to appeal an assessment result and the process to follow.

Ensure that assessment tasks that specify supervision are supervised by an adult determined from the decision of the provider.

Ensure that ākonga working online know the name of their supervisor so they can enter this when submitting their assessment work to the My Te Kura dropbox.

Ensure ākonga understand that authentication of work submitted for assessment is a serious matter.

Cooperate fully with Te Kura in the investigation of any authentication queries.

Ensure that ākonga understand Te Kura annual deadlines for submission of work, with regards to NCEA assessment opportunities.

Ensure that ākonga understand NZQA rules around resubmission for internal assessment.

Te Kura will do the following:We ask that you do the following:

Provide opportunities to ākonga (students) to prepare for assessment in NZQA externally assessed standards and scholarship awards where the ākonga is working at an appropriate curriculum level.

Provide a list of externally assessed standards on the Principal Nominee's page on the Te Kura website;

This lists external standards available for each Te Kura course.

Provide practice exams and any relevant resources to school coordinators.

Provide timely feedback on formative assessment submitted to My Te Kura, and practice examinations.

Maintain records of each ākonga preparation for externally assessed standards.

Te Kura will not include any of the enrolling school’s ākonga in file submissions to NZQA unless the enrolling school is a primary or year 7–10 school or has a signed MOU/subcontract with Te Kura.

Use TES or access the list of standards from the Te Kura website to identify the externally assessed standards Te Kura offers, as well as course codes and titles that are available within each Te Kura course.

Encourage ākonga (students) to contact their course kaiako (teacher) about selecting appropriate externally assessed standards.

Enter ākonga for all appropriate externally assessed standards in your student management system using Te Kura provider code 498 and consistent course codes for course endorsement. This includes externally assessed standards for MCAT, DCAT and portfolio submissions for Visual Arts, Design and Visual Communication, Technology, and NZ Scholarships for Music and Physical Education.

Ensure that Practice Examinations are held under appropriate exam conditions, and that they are supervised by an adult determined by the provider.

Ensure ākonga understand that authentication of work submitted for assessment is a serious matter.

Ensure that Te Kura deadlines for submission of Practice Examinations are met.

Cooperate fully with Te Kura in the investigation of any authentication queries.

To be successful when studying with Te Kura, ākonga (students) should return work regularly, and be in contact with their kaiako (teacher) about their programme. The Ministry of Education requires registering schools to ensure that each ākonga returns assessable work and/or has at least one learning conversation with their Te Kura kaiako each month to share and discuss other evidence of progress in learning in each course they are enrolled in.

If an ākonga is removed through the Non-Returners process, there is a 30 day window for the Kairuruku Hononga/Relationship Coordinator to request reinstatement to the Enrolment Manager. If this request is declined, the akonga is unable to register in that course for the remainder of the calendar year.

Te Kura will do the following:We ask that you do the following:

On the TES Non-Returners screen, provide work return dates and monthly lists of ākonga (students) with Non-Returner status.

Send an email notification when no work has been submitted by an ākonga and/or at least one learning conversation has not been had with their Te Kura kaiako in the previous month.

This email will refer you to TES for details and advise that the ākonga will be automatically withdrawn from that course if they do not return work and/or have at least one learning conversation with their Te Kura kaiako within the current month.

Ensure ākonga (students) keep up with their course work and submit work in the My Te Kura Dropbox, (or by post, courier or email for paper-delivered courses) for assessment at least once a month in each course they are registered for.

Check the TES Non-Returners screen each month to view the names of ākonga who have not submitted work and/or have not had at least one learning conversation with their Te Kura kaiako for one month or more.

Contact the relevant Te Kura course kaiako if work has been submitted but is not showing as being recorded.

Contact Te Kura urgently if an ākonga does not have sufficient work in a course, so this can be addressed.

Withdraw ākonga from a course or cancel a dual tuition registration via TES if the ākonga is no longer continuing with a course or their enrolment.

Contact the Kairuruku Hononga if there are exceptional circumstances.

Please refer to other information on services provided to dual enrolled ākonga (students).

Te Kura will do the following:We ask that you do the following:

Can not take responsibility for the pastoral care of the ākonga.

Will communicate with you if we have any concerns about the pastoral care of the ākonga.

Agree that the circumstances under which tuition provided to an international ākonga under this DPPA may be terminated are described under the Ko te Rēhitatanga/Pre-registration and Registration and Kāore i whakahoki mahi mai/Non-engaged ākonga (Non-Returners) sections in this DPPA.

Are a signatory to the Education (Pastoral Care of International Students) Code of Practice 2016 (the Code).

As a signatory to the Code, take responsibility for the pastoral care of any of your international ākonga who are subsequently registered with Te Kura.

Arrange accommodation for ākonga who require it.

Agree that the circumstances under which tuition to be provided to an international ākonga may be terminated as described under the Ko te Rēhitatanga/Pre-registration and Registration section in this DPPA.

Be responsible for international ākonga conditions of acceptance including enrolment with your school, a current visa, a variation of conditions (if required), appropriate medical insurance, complaints procedure referencing the International Education Appeal Authority (IEAA) established by the Code, language proficiency testing and collecting and recording ākonga medical and travel insurance.

Be responsible for maintenance of learner records, including passport and visa information as per Code requirements.

Accept this DPPA digitally in TES before submitting the fee-paying applications and use Te Kura public website.

Will communicate to Te Kura any change in the circumstances of an international ākonga, including advising Te Kura of the ākonga current email address (see the Ko te Rēhitatanga/Pre-registration and registration section in this DPPA).

Please refer to other information on services provided to dual enrolled ākonga (students).

Te Kura will do the following:We ask that you do the following:

Will provide a Fee-Paying dual tuition form for Private School ākonga who need to access fee-paying dual tuition. Download a form and send to enrolment@tekura.school.nz

Agree that the circumstances under which tuition provided to Fee-Paying ākonga under this DPPA may be terminated. These are described under the Ko te Rēhitatanga/Pre-registration and Registration section in this DPPA.

Te Kura has moved to a new continuous model of reporting, which replaces our previous model of formally reporting.

Please refer to the Ko te whakahokinga mahi/Keeping records section in this DPPA.

Accept this DPPA digitally in TES before submitting the fee-paying applications and use Te Kura public website.

Ensure each ākonga application complies with the Ministry of Education’s enrolment and dual tuition policy which is available here.

Ensure they support their akonga as per the He Rāngai Tautoko Ākonga/Supporting ākonga Learning section in this DPPA.

Agree that the circumstances under which tuition to be provided to a Fee-paying ākonga under this DPPA may be terminated. There are described under the Ko te Rēhitatanga/Pre-registration and Registration section in this DPPA.

Will communicate to Te Kura any change in the circumstances of a Fee-paying ākonga, including advising Te Kura of the ākonga current email address (see the Ko te Rēhitatanga/Pre-registration and Registration section in this DPPA).

Te Kura will do the following:We ask that you do the following:

Please refer to other information on services provided to dual enrolled ākonga.

Will provide a Fee-Paying dual tuition form for Domestic School ākonga who need to access fee-paying dual tuition. Download a form and send to enrolment@tekura.school.nz

Agree that the circumstances under which tuition provided to Fee-Paying ākonga under this DPPA may be terminated. These are described under the Ko te Rēhitatanga/Pre-registration and Registration section in this DPPA.

Te Kura has moved to a new continuous model of reporting, which replaces our previous model of formally reporting.

Please refer to the Ko te whakahokinga mahi/Keeping records section in this DPPA.

Accept this DPPA digitally in TES before submitting the fee-paying applications and use Te Kura public website.

Ensure each ākonga application complies with the Ministry of Education’s enrolment and dual tuition policy which is available here.

Ensure they support their akonga as per the He Rāngai Tautoko Ākonga/Supporting ākonga Learning section in this DPPA.

Agree that the circumstances under which tuition to be provided to a Fee-paying ākonga under this DPPA may be terminated. These are described under the Ko te Rēhitatanga/Pre-registration and Registration section in this DPPA.

Will communicate to Te Kura any change in the circumstances of a Fee-paying ākonga, including advising Te Kura of the ākonga current email address (see the Ko te Rēhitatanga/Pre-registration and Registration section in this DPPA).

  1. See the Privacy page on our website.
  2. Increasingly, Te Kura is facilitating access for its ākonga (students) to a variety of online education providers. These sites are designed for the New Zealand Curriculum and NCEA, and Te Kura recommends these sites to its ākonga as they provide valuable learning resources which supplement Te Kura courses. Use of these sites lets ākonga fill gaps in their learning or access aspects of courses not easily presented in written lessons. Te Kura makes every effort to confirm that these sites have robust privacy policies and are secure in terms of maintaining personal data.
  3. To facilitate access to the sites, Te Kura may send to the provider the name, identification number and email address of each ākonga enrolled in related courses. The provider will then email the ākonga with registration instructions. Registration is not compulsory. If an ākonga does not want to register, they do not have to do so.
  4. Any ākonga or providers with questions, concerns or feedback about such online education providers, the sites, or the registration process should email admin.curriculum@tekura.school.nz.
  1. Te Kura has policies and procedures in place to cover complaints about Te Kura staff, policies, systems, services and processes.
  2. Where a provider, their ākonga and/or the whānau has a complaint about the ākonga registration with Te Kura, or where a Te Kura staff member has an issue with a provider, the complaint should be raised in the first instance with the regional Kairuruku Hononga/Relationship Coordinator, who will check whether there is a wider issue that needs to be addressed. The Kairuruku Hononga will discuss the matter, if warranted, with the Regional Manager.
  3. If the complainant feels that discussion has not produced a satisfactory outcome, or where the situation is considered to be urgent or very serious, the complainant should document the complaint in writing to the Chief Executive of Te Kura.

Click here to download the Letter for Parent/Guardian and ākonga (student) consent to study with Te Kura.